swc4 Privacy Policy – How We Handle Your Personal Data

1 Introduction

swc4 operates an online gaming platform for players in the Philippines. When you visit our website, download our app, create an account, or use any of our services — including sports betting, live casino, Fish Games, slots, and eBingo — we collect and process certain personal information about you.

This Privacy Policy explains that process clearly. It covers what data we collect, why, who we share it with, and how long we keep it. It also outlines your rights as a data subject under applicable Philippine privacy law.

By using swc4, you acknowledge that you have read and understood this Privacy Policy. It should be read alongside our Terms and Conditions and our Responsible Gaming policy.

2 Data We Collect

The information we collect depends on how you use the swc4 platform. This includes data you provide directly and data generated automatically through your use of the service.

Information you provide:

• Full name, date of birth, and contact details (email address, mobile number) provided at registration
• Government-issued ID and proof of address submitted for identity verification (KYC)
• Payment information — limited to transaction references and the payment method type (e.g. bank transfer, e-wallet); we do not store full account numbers or card details
• Communications you send to our support team via live chat or email

Information collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location data
• Pages visited, time spent on pages, and navigation patterns within swc4
• Betting and gaming activity records — game sessions, wager amounts in PHP, results, and timestamps
• Login history and OTP verification logs for account security purposes

3 How We Use Your Data

swc4 processes your personal data only for legitimate, specific purposes. We do not use your data for anything outside the scope described here without your separate consent.

• To create and manage your swc4 account and verify your identity
• To process deposits and withdrawals in Philippine Peso and maintain transaction records
• To provide customer support and respond to your queries or complaints
• To detect and prevent fraud, money laundering, and unauthorised account access
• To monitor gaming activity for responsible gaming purposes and apply any limits you have set
• To comply with applicable legal and regulatory obligations
• To send you service-related notifications — such as account security alerts and transaction confirmations
• To improve the swc4 platform through anonymised usage analytics

If you have opted in to marketing communications, we may also send you information about promotions, new games, or features available on swc4. You can withdraw this consent at any time through your account settings.

4 Sharing Your Data

swc4 does not sell your personal data to third parties. We share your information only in limited and necessary circumstances, as outlined below.

• Payment processors: We share transaction references with e-wallet and banking providers to process your PHP deposits and withdrawals.
• Identity verification providers: Your KYC documents may be shared with third-party verification services to confirm your identity and age.
• Technology and infrastructure providers: Trusted service providers who assist in operating and maintaining the swc4 platform, under strict data processing agreements.
• Legal authorities: Where required by law or in response to a valid legal request, we may disclose information to the appropriate authorities.

All third parties with whom we share data are contractually required to use it only for the specified purpose and to maintain appropriate security standards.

5 Data Security

swc4 takes data security seriously. We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

• SSL encryption is applied across the website and mobile app for all data in transit
• OTP (one-time password) verification adds a second layer of security for login and sensitive account actions
• Internal access to personal data is restricted to staff with a legitimate operational need
• Regular security reviews and monitoring are conducted on our systems

While we take these steps seriously, no online platform can guarantee absolute security. You are also responsible for keeping your login credentials safe. Never share your swc4 username or password with anyone, and contact our support team immediately if you suspect unauthorised activity on your account.

6 Data Retention

swc4 retains your personal data for as long as your account is active, plus any additional period required by law or for legitimate operational reasons such as resolving disputes or complying with financial record-keeping obligations.

When your account is closed — whether at your request or by us — we retain certain records for a minimum period as required under applicable Philippine law. Once the retention period expires, your personal data is securely deleted or anonymised.

If you would like to know more about how long specific types of data are retained, you can contact us at [email protected].

7 Your Rights

As a player using swc4 from the Philippines, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable timeframe.

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can ask us to correct inaccurate or outdated information in your account.
• Right to deletion: You can request that we delete your personal data, subject to any legal obligations that require us to retain it.
• Right to object: You can object to certain types of processing, including direct marketing communications.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

8 Cookies

swc4 uses cookies and similar tracking technologies to make our website and app work properly and to improve your experience. Cookies are small text files stored on your device when you visit swc4.

• Essential cookies: Required for the platform to function — including maintaining your login session and remembering your preferences.
• Analytics cookies: Help us understand how players use swc4 so we can improve the experience. Data collected is anonymised.
• Security cookies: Used to detect and prevent fraudulent behaviour and protect your account.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality. We do not use cookies to serve third-party advertising on swc4.

9 Minors

swc4 is strictly for players aged 21 and above. We do not knowingly collect or process personal data from individuals under 21. If we become aware that personal data has been collected from an underage individual, we will delete it promptly and close the associated account.

If you believe a person under 21 has registered on swc4, please contact us immediately at [email protected]. We take underage access seriously and will act quickly on any report.

10 Policy Updates

swc4 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, we will update the review date at the top of this page.

For material changes, we may notify registered players via in-app message or email. Continued use of swc4 following a policy update indicates your acceptance of the revised Privacy Policy.

If you disagree with any update, please stop using the platform and contact our support team to discuss your options, including account closure.