swc4 FAQ – Answers to Your Most Common Questions

You must be at least 21 years old to register and play. This applies to all games and betting activities on the platform. Age verification may be required at registration or before your first withdrawal. Accounts belonging to players under 21 will be permanently closed.

No. Each person is allowed only one swc4 account. Creating duplicate accounts — whether under the same details or different ones — violates our Terms and Conditions and may result in the permanent suspension of all accounts involved, including any associated balances.

Log in to your account and go to Account Settings. From there you can update your email address, mobile number, and other profile details. Some changes — such as updating your full name or date of birth — may require ID verification. Contact our support team if you need assistance with sensitive updates.

To verify your identity, you will typically need to submit a valid government-issued ID (such as a Philippine passport, SSS card, UMID, or driver's licence) and a proof of address. Selfie verification may also be requested. KYC is required before your first withdrawal. You can continue playing while your documents are being reviewed.

swc4 supports Philippine Peso (PHP) transactions through local payment options including bank transfers, online banking, and supported local e-wallets such as GCash and Maya. All deposits and withdrawals must be in PHP. Credit cards and cryptocurrency are not accepted for gaming transactions on swc4.

Most deposits are credited instantly or within a few minutes. Processing time may vary slightly depending on the payment method used. If your deposit has not reflected after 30 minutes and you have a confirmed transaction reference, contact our support team immediately with your transaction details so we can assist you.

Minimum deposit amounts vary by payment method and are displayed within your account when you initiate a transaction. Log in to the deposit section to see the current minimum for your chosen payment option. swc4 is designed to be accessible for players with different budget ranges.

No. All deposits must come from payment methods registered under your own name. Third-party payments are not allowed and may result in your account being suspended. This policy is in place to protect you and ensure the security of all transactions on the platform.

Log in to your account and navigate to the Withdrawal section. Select your preferred payment method, enter the amount, and follow the on-screen instructions. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals.

Withdrawal processing times vary by payment method. Most are processed within a few hours during regular business hours, though bank transfers may take one to three business days. VIP account holders may benefit from priority withdrawal processing. If your withdrawal has been pending beyond the expected timeframe, contact support for an update.

Common reasons for declined withdrawals include incomplete KYC verification, unmet bonus wagering requirements, mismatched payment details, or a pending account review. Check your email for a notification from swc4 explaining the specific reason. If you are unsure, our support team can review your request and guide you through the next steps.

swc4 offers a wide range of games including slots, live casino tables (baccarat, roulette, blackjack, and more), Fish Games, eBingo, and table game classics. All games are accessible from your browser or through the swc4 mobile app. Visit the Game Lobby to explore the full library.

Yes. Fish Games on swc4 are fully optimised for mobile play. Whether you are using an Android or iOS device, the games load smoothly through the mobile browser or the swc4 app. Visit the Fish Games section for the available titles. A stable internet connection gives you the best experience.

If a game is not loading, try refreshing the page or clearing your browser cache. Check that your internet connection is stable — a slow or intermittent connection is the most common cause. If you are using an older browser, update it or switch to a current version of Chrome, Firefox, or Safari. If the issue persists, contact our support team with the game name and your device details.

swc4 covers a wide range of sports popular with Filipino players, including basketball (PBA, NBA, FIBA), football (local leagues and international competitions), boxing, volleyball, esports, and more. Live betting is available for selected events. Visit the Sports section to see upcoming fixtures and available markets.

Live betting — also called in-play betting — lets you place wagers on a game or match while it is still happening. Odds change in real time based on the current score and momentum. You can bet on outcomes like the next team to score, the final result, or match-specific events. Live betting requires quick decisions since markets close rapidly, especially during critical moments.

If a match is cancelled before it starts, your stake is generally refunded to your account balance. For postponed matches, the outcome depends on how long the postponement lasts and swc4's specific rules for that sport and market. The exact handling is described in the relevant bet's terms. Check your account's betting history for the updated status, or contact support for clarification.

swc4 provides deposit limits, loss limits, session time limits, time-out options (short breaks from 24 hours up to one month), and self-exclusion for longer breaks. All tools are accessible in your Account Settings under the Responsible Gaming section. Visit our Responsible Gaming page for full details.

Log in and go to Account Settings, then select Responsible Gaming. From there, set a daily, weekly, or monthly deposit limit in PHP. Limits take effect immediately. Increasing a limit requires a cooling-off period before it activates — this is intentional, to prevent impulsive decisions during stressful moments.

If you feel that gaming is affecting your finances, relationships, or mental health, please act early. You can activate self-exclusion through Account Settings or by contacting our support team directly at [email protected]. Our support staff will not judge you — we will help you take the right step. You can also visit our Responsible Gaming page for additional resources and guidance.